Terms & Conditions for sale of products and parts
- Prices shown are valid for online orders only plus shipping.
- We reserve the right to correct typographical and printing errors.
- We reserve the right to correct prices or calculation errors.
- All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
- Oversize or overweight items may require additional shipping charges. We will contact you with the estimate of these additional charges once your order has been received.
- We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given. We may not be prepared to incur extra expense, other than to use email to cancel such an order.
Delivery Policy
Delivery is 2-10 business days from completed order. Items are shipped via USPS, UPS, or FedEx.
Damaged Shipments
Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts. Our warehouse put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 15 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Return Policy
We will accept authorized returns 15 calendar days after the date of the shipment’s delivery to the customer. Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repackage items in its original shipping container, contact us and we will arrange for its return. All authorized returns must be in their original condition including all components and cannot be disassembled, mounted or damaged due to incorrect installation. Returns with missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable if plugged in or unsealed for any reason. Freight charges are not reimbursable unless the return is a direct result of our error.
Refund policy
Returned products must be in new, unused condition and include the original box and/or packaging. Once we receive your return and inspect it (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment methods. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
All returns need an RMA number obtained when you apply for a refund, and will need to be returned to our address which can be found on the About Us page of this website. You are responsible for all return shipping costs.
Restocking Fee
A 15% return fee is charged on all returns that are not the direct result of our error. Refunds for returns or cores will be process and credited within 72 to 96 hours after we receive and confirm your return is in good standing with our policies. All cores must be returned in their original packaging from the manufacture. Please be aware the bank may take 4-7 business days to post the credit to your account or credit card. All international orders must use PayPal or Google checkout, no credit card transactions will be accepted.
Warranty
Volvo Car USA, LLC warranties their original equipment parts for two years from the date of purchase.
What Is Not Covered
- Damage or corrosion due to accidents, misuse, or alterations.
- Damage or surface corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap), stones, salt road hazards, hail, wind storm, lightning, floods and other natural disaster.
- Normal wear, tear or deterioration such as discoloration, fading, deformation, blurring, etc.
- Replacement parts or accessories installed on any Volvo Vehicle registered or normally operated outside of the United States, Canada, Puerto Rico, U.S. Virgin Islands, Guam, Saipan or American Samoa.
- Replacement parts, or accessories installed on a Volvo Vehicle in which the odometer has been altered, or on which the actual mileage cannot be readily determined.
- Replacement parts or accessories used in applications for which they are not designed.
- Replacement parts or accessories installed improperly by dealers, Importer/Distributor other than Volvo.
- Any replacement part or accessory without proof of purchase or replacement date.
- Non-Volvo replacement parts or accessories which Volvo Dealers may sell or install on your Volvo Vehicle.
- If the vehicle has been classified a total loss and/or sold for salvage purposes or branded for any other reasons.
- Removal of the vehicle from the warranty covered market for which it was produced.
Privacy Statement
Online Advertising
To provide you with a more relevant and interesting experience, Volvo may work with third party companies to display ads or customize the content of the Volvo Websites. These companies may use cookies (a small text file), pixels, tags, or similar technologies that are placed in browsers to gather information about your visits to a Volvo Website, as well as your visits elsewhere on the Internet. These companies use this information to provide you with more relevant advertising known as interest-based advertising. Some of these companies may be participants in the Digital Advertising Alliance (“DAA”). The DAA offers a choice mechanism with respect to certain types of data collection and use. We adhere to the DAA’s Self-Regulatory Principles for Online Behavioral Advertising. Visit www.aboutads.info to exercise choice with respect to participants of the DAA. If you change computers, devices, or browsers, use multiple computers, devices, or browsers, or delete your cookies, you may need to repeat this process for each computer, device, or browser
To opt-out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email
Warranty
Volvo warranties their original equipment parts for two years from the date of purchase.
External Links
The Volvo Websites may contain links to other websites, including social networks, advertisers, individual dealer’s websites, and websites belonging to other third parties. Some of these sites may share a similar “look and feel” to the Volvo Websites. Such sites may include social media sites, including Facebook and Twitter, websites affiliated with Volvo Financial Services, and other third party sites including individual dealer websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies provided by other websites before you provide personal information to them.
Changes to this Privacy Policy
We may update this Privacy Policy. We will notify you of any material changes to our Privacy Policy by updating this page. We encourage you periodically to check this site to learn about the information we collect, use, and share. Your continued use of any of the Volvo Websites affirms your agreement to such changes.
Your California Privacy Rights
As described in this Privacy Policy, from time to time we may make your personal information available to third parties. If you do not want us to share your personal information with third parties, you may opt-out of this information sharing by emailing us at customercare@volvoforlife.com or by contacting us via the contact information provided below.
Should you have other questions or concerns about this privacy policy, please email us at: customercare@volvoforlife.com.
You may also contact us by phone at: 1-800-458-1552.
And by mail at: Volvo Car USA LLC, 1800 Volvo Place. Mahwah, NJ 07430. Attn: Volvo Consumer Relations Center